Guided tenant intake
Residents answer category-specific follow-up questions and can attach up to five photos so managers receive more useful context.
From Tenant Report to Resolved Work
Rental Maintenance Software With Clear Property Context
Collect structured tenant maintenance requests, review photos and suggested priority, assign vendors, create work orders, and track every request to resolution.
Why This Workflow Works
Maintenance breaks down when the original report, property, unit, tenant, vendor, and work order live in separate places. UnitStack keeps that chain together.
Manager-reviewed priority
UnitStack can suggest a priority from the request details, while the property manager remains responsible for the final decision and emergency response.
Vendor and work-order tracking
Connect the request to the property, unit, vendor, schedule, cost, notes, and completion status.
A complete maintenance history
Review request age, status changes, linked work, and property history without searching across emails and spreadsheets.
From Signal to Finished Work
- 01
Tenant submits the issue
Guided questions and optional photos turn a vague report into a structured maintenance request.
- 02
Manager reviews and assigns
Confirm the priority, add notes, choose a vendor, and create the connected work order.
- 03
Track through completion
Update status, schedule and cost, then preserve the completed work in the property history.
Frequently Asked Questions
Can tenants upload maintenance photos?
Yes. Tenants can attach up to five photos during guided maintenance intake.
Does AI automatically dispatch a vendor?
No. AI may help structure the request and suggest a priority, but the manager reviews the result and controls assignments and work orders.
Can I track maintenance costs?
Yes. Work orders can include the assigned vendor, scheduled date, notes, status, and recorded amount.
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